Applicable from 07 January 2022.
ARTICLE 1 - FIELDS OF APPLICATION
These Terms of Sale ("CVG") apply to all sales of Products made by the company Crystal of Na'amia ("the Seller") registered in the Directory of Trades under the number SIRET 901 009 241 00026, with professional and non-professional buyers ("the Client") via its website www.crystalofnaamia.com.
By using this website, the Customer accepts without reservation and acknowledges having read these general conditions of sale prior to his order.
The Seller reserves the right to modify these General Conditions of Sale at any time by publishing a new version on its website. The applicable CVG are those in force on the date of payment of the order by the Customer.
Crystal of Na'amia Company ensures that the acceptance of the CVGs is clear by setting up a checkbox and a validation during the ordering process. The Customer thus declares to have read and accepted these General Conditions of Sale.
ARTICLE 2 – PRODUCTS
The products offered by Crystal of Na’amia are those presented on the website www.crystalofnaamia.com. The products are available within the limits of available stocks.
Each product is presented on the website via product sheets with a description indicating the main technical characteristics. The products remain the property of the Crystal of Na'amia Company until payment of the entire order.
Crystal of Na'amia cannot be held responsible in the event of misuse of their products.
ARTICLE 3 – PRICES
The prices appearing on the product sheets of the internet catalog are prices in Euros (€) or in Dollar ($) all taxes included (TTC). Crystal of Na'amia reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the website www.crystalofnaamia.com on the day of the order will be the only one applicable to the Customer.
In metropolitan France, for any order, shipping costs are free.
ARTICLE 4 – ORDERS AND TERMS OF PAYMENT
To order on www.crystalofnaamia.comwebsite, the Customer can choose to order as a guest or to create a Customer Account.
The orderconfirmation entails the acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the Customer has an e-mail address and if he has entered it on his order form, the Crystal of Na'amia Company will send him by e-mail confirmation of the registration of his order.
ARTICLE 5 - WITHDRAWAL AND RETURNSS
In accordance with article L221-18 of the Consumer Code, the Customer has a period of 14 days to exercise his right of withdrawal from the date of receipt of his order.
To exercise his right of withdrawal, the Customer must inform the Company in writing before the expiry of the period mentioned above, either via formulaire de contact.
A standard letter is available in APPENDIX 1 of the CVG.
The Customer undertakes to return the Products within 10 days after sending the withdrawal letter and in perfect condition, in their original packaging and complete with all the accessories provided in order to allow their remarketing. The Customer must ensure that the packaging is neat in order to protect the Product.
The costs of returning the Products remain the responsibility of the Customer.
If the Customer exercises his right of withdrawal according to the aforementioned conditions, Crystal of Na'amia undertakes to reimburse within 14 days from the date of receipt of the Products returned by the Customer.
ARTICLE 6 – DELIVERY
Delivery is made to the address indicated when ordering the Products.
Delivery is available in mainland France, Switzerland, Belgium, Canada, Reunion and French Polynesia is provided by La Poste via Colissimo, with tracking and delivery with signature. Insurance is included with delivery.
Delivery in France is free. For deliveries outside France, shipping costs are calculated automatically at the time of delivery.
Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be entirely the responsibility of the Customer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Customer to inquire about these aspects with the corresponding local authorities.
Delivery times are given for information only and do not take into account the order preparation time.
If the delivery time exceeds 30 days from the date of the order, the Customer may request the termination of the sales contract and will be reimbursed..
The Company cannot be held liable for reasons of delivery delays in periods of high demand, such as the end-of-year holiday periods, as well as for delays caused by reasons of force majeure.
Crystal of Na’amia provides the Customer with a tracking number for their package by email.
Delivery is made at home with signature. In the event of the Customer's absence, the package will be deposited at the nearest post office and the Customer will receive a delivery notice allowing him to collect the package.
The risks related to transport are the responsibility of the Customer from the moment the Products leave the premises of the Crystal of Na'amia Company. The Customer is required to check, in the presence of the delivery person, the condition of the packaging and its contents on delivery. In the event of damage caused by transport, any complaint must be made to the carrier within 3 days of delivery.
ARTICLE 7 – WARRANTY
In accordance with articles 1641 and following of the Civil Code, the products supplied by the Crystal of Na'amia Company benefit from the legal guarantee.
In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made via contact form.
ARTICLE 8 - INTELLECTUAL PROPERTY
All elements of the www.crystalofnaamia.com website are and remain the exclusive intellectual property of the Crystal of Na’amia Company. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
Any dissemination, exploitation, representation, reproduction, whether partial or complete without the express authorization of the Crystal of Na'amia Company will expose the offender to civil and criminal prosecution.
ARTICLE 9 - PERSONAL DATA
The Crystal of Na'amia Company undertakes to preserve the confidentiality of the information provided by the Customer, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms. As such, the Customer has a right to access, modify and delete information concerning him. He can request it at any time via the contact form.
ARTICLE 10 – FORCE MAJEUR
The responsibility of the Crystal of Na'amia Company cannot be engaged if the non-execution or the delay in the execution of one of its obligations described in the previous General Conditions of Sale results from a case of force majeure.
As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1218 of the Civil Code.
ARTICLE 11 - SETTLEMENT OF DISPUTES
These distance selling conditions are subject to French law.
For all disputes or disputes, the competent Court will be the Commercial Court of Toulon.
APPENDIX 1 - WITHDRAWAL
Last name, First name of the Customer
Zip code – City
Date of order :
Order number :
To Crystal of Na'amia,
In accordance with article L 221-18 of the Consumer Code, I exercise my right of withdrawal.
I undertake to return, at my expense, the products (designation of the products ordered) in perfect condition and accompanied by all its accessories.